{"id":5986,"date":"2022-09-21T12:06:21","date_gmt":"2022-09-21T07:36:21","guid":{"rendered":"https:\/\/shamehshir.com\/%d9%81%d8%b1%d9%85-%d8%a7%d8%b1%d8%b2%db%8c%d8%a7%d8%a8%db%8c-%d8%b1%d8%b3%db%8c%d8%af%da%af%db%8c-%d8%a8%d9%87-%d8%b4%da%a9%d8%a7%db%8c%d8%aa\/"},"modified":"2023-06-03T11:18:16","modified_gmt":"2023-06-03T07:48:16","slug":"complaint-handling-assessment-form","status":"publish","type":"page","link":"https:\/\/shamehshir.com\/en\/complaint-handling-assessment-form\/","title":{"rendered":"Complaint handling assessment form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"5986\" class=\"elementor elementor-5986 elementor-3424\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-51b3a6d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"51b3a6d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c002bd0\" data-id=\"c002bd0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4081aa4 elementor-position-left elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"4081aa4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"92\" height=\"130\" src=\"https:\/\/shamehshir.com\/wp-content\/uploads\/2022\/02\/VECTOR.png\" class=\"attachment-full size-full wp-image-1482\" alt=\"\u0644\u0648\u06af\u0648\" \/><\/figure><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbe43ca elementor-widget elementor-widget-heading\" data-id=\"dbe43ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Evaluation form for the level of satisfaction with the complaint handling process<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c3f57e8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c3f57e8\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9e252f6\" data-id=\"9e252f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-abbf5fe\" data-id=\"abbf5fe\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49a3066 bdt-gravity-form-button-custom elementor-widget elementor-widget-bdt-gravity-form\" data-id=\"49a3066\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"bdt-gravity-form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"bdt-gravity-forms\">\n\t\t\t<script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gravity-theme gform-theme--no-framework' data-form-theme='gravity-theme' data-form-index='0' id='gform_wrapper_25' >\n                        <div class='gform_heading'>\n\t\t\t\t\t\t\t<p class='gform_required_legend'>&quot;<span class=\"gfield_required gfield_required_asterisk\">*<\/span>&quot; indicates required fields<\/p>\n                        <\/div><form method='post' enctype='multipart\/form-data'  id='gform_25'  action='\/en\/wp-json\/wp\/v2\/pages\/5986' data-formid='25' novalidate>\n                        <div class='gform-body gform_body'><div id='gform_fields_25' class='gform_fields top_label form_sublabel_below description_below validation_below'><fieldset id=\"field_25_1\" class=\"gfield gfield--type-name gfield--width-full gfield_contains_required field_sublabel_above gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Complete the following information:<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_complex ginput_container ginput_container--name no_prefix has_first_name no_middle_name has_last_name no_suffix gf_name_has_2 ginput_container_name gform-grid-row' id='input_25_1'>\n                            \n                            <span id='input_25_1_3_container' class='name_first gform-grid-col gform-grid-col--size-auto' >\n                                                    <label for='input_25_1_3' class='gform-field-label gform-field-label--type-sub '>Company Name:<\/label>\n                                                    <input type='text' name='input_1.3' id='input_25_1_3' value=''   aria-required='true'     \/>\n                                                <\/span>\n                            \n                            <span id='input_25_1_6_container' class='name_last gform-grid-col gform-grid-col--size-auto' >\n                                                            <label for='input_25_1_6' class='gform-field-label gform-field-label--type-sub '>Side:<\/label>\n                                                            <input type='text' name='input_1.6' id='input_25_1_6' value=''   aria-required='true'     \/>\n                                                        <\/span>\n                            \n                        <\/div><\/fieldset><div id=\"field_25_14\" class=\"gfield gfield--type-section gsection field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">Please answer the following questions:<\/h3><\/div><fieldset id=\"field_25_15\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How do you evaluate the communication methods in order to report a complaint to the organization?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_25_15'>\n\t\t\t<div class='gchoice gchoice_25_15_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Excellent'  id='choice_25_15_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_15_0' id='label_25_15_0' class='gform-field-label gform-field-label--type-inline'>Excellent<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_15_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Good'  id='choice_25_15_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_15_1' id='label_25_15_1' class='gform-field-label gform-field-label--type-inline'>Good<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_15_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Medium'  id='choice_25_15_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_15_2' id='label_25_15_2' class='gform-field-label gform-field-label--type-inline'>Medium<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_15_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Weak'  id='choice_25_15_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_15_3' id='label_25_15_3' class='gform-field-label gform-field-label--type-inline'>Weak<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_15_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_15' type='radio' value='Very weak'  id='choice_25_15_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_15_4' id='label_25_15_4' class='gform-field-label gform-field-label--type-inline'>Very weak<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_25_21\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How do you evaluate the time to reach the complaint?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_25_21'>\n\t\t\t<div class='gchoice gchoice_25_21_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='Excellent'  id='choice_25_21_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_21_0' id='label_25_21_0' class='gform-field-label gform-field-label--type-inline'>Excellent<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_21_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='Good'  id='choice_25_21_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_21_1' id='label_25_21_1' class='gform-field-label gform-field-label--type-inline'>Good<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_21_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='Medium'  id='choice_25_21_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_21_2' id='label_25_21_2' class='gform-field-label gform-field-label--type-inline'>Medium<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_21_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='Weak'  id='choice_25_21_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_21_3' id='label_25_21_3' class='gform-field-label gform-field-label--type-inline'>Weak<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_21_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_21' type='radio' value='Very weak'  id='choice_25_21_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_21_4' id='label_25_21_4' class='gform-field-label gform-field-label--type-inline'>Very weak<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_25_22\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How do you evaluate the behavior of the officials related to you?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_25_22'>\n\t\t\t<div class='gchoice gchoice_25_22_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Excellent'  id='choice_25_22_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_22_0' id='label_25_22_0' class='gform-field-label gform-field-label--type-inline'>Excellent<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_22_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Good'  id='choice_25_22_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_22_1' id='label_25_22_1' class='gform-field-label gform-field-label--type-inline'>Good<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_22_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Medium'  id='choice_25_22_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_22_2' id='label_25_22_2' class='gform-field-label gform-field-label--type-inline'>Medium<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_22_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Weak'  id='choice_25_22_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_22_3' id='label_25_22_3' class='gform-field-label gform-field-label--type-inline'>Weak<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_22_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_22' type='radio' value='Very weak'  id='choice_25_22_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_22_4' id='label_25_22_4' class='gform-field-label gform-field-label--type-inline'>Very weak<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_25_23\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How satisfied are you with the outcome of the complaint?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_25_23'>\n\t\t\t<div class='gchoice gchoice_25_23_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_23' type='radio' value='Excellent'  id='choice_25_23_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_23_0' id='label_25_23_0' class='gform-field-label gform-field-label--type-inline'>Excellent<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_23_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_23' type='radio' value='Good'  id='choice_25_23_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_23_1' id='label_25_23_1' class='gform-field-label gform-field-label--type-inline'>Good<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_23_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_23' type='radio' value='Medium'  id='choice_25_23_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_23_2' id='label_25_23_2' class='gform-field-label gform-field-label--type-inline'>Medium<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_23_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_23' type='radio' value='Weak'  id='choice_25_23_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_23_3' id='label_25_23_3' class='gform-field-label gform-field-label--type-inline'>Weak<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_23_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_23' type='radio' value='Very weak'  id='choice_25_23_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_23_4' id='label_25_23_4' class='gform-field-label gform-field-label--type-inline'>Very weak<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><fieldset id=\"field_25_24\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label' >How do you evaluate the level of follow-up of the organization to solve the complaint and give importance to your complaint?<\/legend><div class='ginput_container ginput_container_radio'><div class='gfield_radio' id='input_25_24'>\n\t\t\t<div class='gchoice gchoice_25_24_0'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Excellent'  id='choice_25_24_0' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_24_0' id='label_25_24_0' class='gform-field-label gform-field-label--type-inline'>Excellent<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_24_1'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Good'  id='choice_25_24_1' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_24_1' id='label_25_24_1' class='gform-field-label gform-field-label--type-inline'>Good<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_24_2'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Medium'  id='choice_25_24_2' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_24_2' id='label_25_24_2' class='gform-field-label gform-field-label--type-inline'>Medium<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_24_3'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Weak'  id='choice_25_24_3' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_24_3' id='label_25_24_3' class='gform-field-label gform-field-label--type-inline'>Weak<\/label>\n\t\t\t<\/div>\n\t\t\t<div class='gchoice gchoice_25_24_4'>\n\t\t\t\t\t<input class='gfield-choice-input' name='input_24' type='radio' value='Very weak'  id='choice_25_24_4' onchange='gformToggleRadioOther( this )'    \/>\n\t\t\t\t\t<label for='choice_25_24_4' id='label_25_24_4' class='gform-field-label gform-field-label--type-inline'>Very weak<\/label>\n\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_25_10\" class=\"gfield gfield--type-post_content gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_25_10'>Please share your additional comments and suggestions in order to improve the process of dealing with customer complaints.<\/label><div class='ginput_container ginput_container_textarea'><textarea name='input_10' id='input_25_10' class='textarea medium'      aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_25_20\" class=\"gfield gfield--type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_25_20'>Security code<\/label><div id='input_25_20' class='ginput_container ginput_recaptcha' data-sitekey='6LcczEIiAAAAADRKY_hHSWDgWtx3A2aA_Yw6sIDd'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_25' 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